Refund & Satisfaction Policy

100% Satisfaction Guarantee

At Velro, we take pride in our work. If you are not satisfied with the quality of the cleaning, please notify us within 24 hours of the service completion.

Re-cleaning Policy

If any area was missed or not cleaned to our standards, we will send a team back to re-clean those specific areas at no additional cost to you.

Refunds

Since cleaning is a service, we generally do not offer monetary refunds. However, if a re-clean does not resolve the issue, or in exceptional circumstances (e.g., service not performed), a partial or full refund may be issued at the discretion of Velro management.